Tel: (519) 688-0103
Toll Free: 1-888-823-8518
Frequently Asked Questions

Are you bonded and insured?
As a cleaning company that is dedicated to providing the best service available so we are insured and bonded. Insurance validation certificates are available upon request.
What if something in my home gets broken?
Jiffy Maid realizes the nature of cleaning requires our staff to touch virtually all items within one's home or office therefore occasionally we may break something. If you aren't home our cleaning team will leave a note and also let the office know. We will call you the next business day. If you find something broken but didn't find a note or get a call from the office, please call us immediately. Items valued at less than $500 will be handled immediately by our office. Items valued over $500 will require notification of our insurance company and will take a little longer.

Please note that we cannot be responsible for the breakage or damage for instance of something like a shelf or picture that is not properly secured to the wall and falls after a result of our dusting it.

Do you come to my home and give me an estimate?
We can give you an approximate estimate over the phone as to what we would charge to clean your home based on its size. If this ball park figure seems to fit your budget we would then set an appointment to visit in your home so we can more formally introduce our company to you. At this visit if you decide to use our services we will have you give us a tour of the areas of your home you wish to have us clean so we can customize a cleaning plan for your needs.

How do I pay for your services?
Jiffy Maid gladly accepts the following forms of payment: Cash or Cheque. Payment is due at the time of service. A $20.00 fee is applied to all returned cheques.

What is the cost of my cleaning?
Fees are based on the size and condition of your home. For an average sized three bedroom, two bath home the cost will be approximately $58 to $78.

Do I supply the cleaning supplies and vacuum cleaner or do you?
We supply everything necessary to clean your home including cleaning agents, cleaning cloths and vacuum cleaner. The only exception would be those customers who want a special product used that we don't carry.

How do you access my home?
Jiffy Maid must be able to access your home to provide services. There are two choices:
1) The most convenient - You may leave a key on file in our key safe.
2) You may meet the cleaner. If you wish to wait for your cleaning team to give them access into your home, please realize that we can give arrival windows of about 4 hours, such as 9 am -1:00 pm or 11am - 3:00 pm. Many things can affect our schedules, such as cancellations, lockouts or customers adding services. We want to save you time, not make you waste it waiting for us to arrive. Leaving a key at the Jiffy Maid office is the most efficient way for you to provide the cleaning team access to your home.

If I give you my keys, how are they protected?
Your key is coded as soon as it enters the office. It will be stored in a locked key storage box to which only Jiffy Maid management has access. The day of your scheduled cleaning, your key is made ready for the cleaning team that services your home. At the end of the day, the team leader returns all keys to the management who then places them back into the secured storage box.

How many people will clean my home?
Generally, our cleaners work in teams of two. When more than one person is at the job, the quoted time -- which was given in man hours -- is lessened by the number of people. For example, if you were scheduled for a two-hour service and two service providers are assigned to your job, the cleaning should be completed in one hour or two man-hours.

Will I always have the same cleaning team?
We make every effort to send the same cleaning team each time. Occasionally there may be a change in a member of a cleaning team due to illness, day off, vacation or they may no longer work for Jiffy Maid. Therefore, it is not possible for us to guarantee the same team for each cleaning. In the event of such an occurrence, Jiffy Maid will find a replacement. Jiffy Maid provides an extensive training program to each of our employees to ensure consistent cleaning techniques throughout our staff.

Are service providers trained and supervised?
All cleaners attend "Jiffy Maid University" prior to entering your home. Jiffy Maid University includes orientation to our company, a session on cleaning, and video training on speed cleaning. Employees are then assigned to trainers who supervise them on their first several cleanings. After a formal review with the trainer and management, the cleaner is then assigned to a team.

Do I have to do anything before the cleaning?
In order to give you the greatest value, we ask that you take a few minutes the evening before to pick up any clothing, toys and other household items that might be laying around as this would be time consuming for the cleaning team to do and more costly for you.

What is the cancellation policy?
If it is necessary to cancel/skip your regular cleaning day, Jiffy Maid merely requires a 48-hour notice so that we can make the appropriate changes in our schedules.

Do you give references?
No. We don't believe giving out our customers names and telephone numbers is an appropriate way to do business. We consider that confidential information and we don't share it with anyone.

What if my cleaning falls on a holiday?
If your scheduled cleaning falls on a holiday Jiffy Maid observes, we will be sure to contact you to attempt to reschedule your cleaning.

How do I provide feedback on my cleanings?
Since cleaning is a very personalized and subjective service, we leave a Communication Card after each cleaning for your feedback. In addition, you may call our office directly to let us know how things went -- good or bad. This feedback is essential to serve you better, to correct any problems and to praise those cleaning teams who meet and exceed Jiffy Maid's expectations.

Can I hire your service provider directly?
By entering into a service agreement with Jiffy Maid, you agree not to hire a present or past Jiffy Maid staff member introduced to you by Jiffy Maid for any home-related service. If you do wish to employ such a staff member, our referral fee is $1,500.

Do I have to sign a contract?
If you choose to use our services we fill out a Client Information Sheet / Service Agreement which requires your signature. This agreement in no way commits you to any specific length of use of our service as we know that we must earn your continued patronage on each visit. So you may cancel our service at any time.

 

 

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