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As a cleaning company that is dedicated to providing the best service
available so we are insured and bonded. Insurance validation certificates
are available upon request.
What if something in my home gets broken?
Jiffy Maid realizes the nature of cleaning requires our staff to touch
virtually all items within one's home or office therefore occasionally
we may break something. If you aren't home our cleaning team will leave
a note and also let the office know. We will call you the next business
day. If you find something broken but didn't find a note or get a call
from the office, please call us immediately. Items valued at less than
$500 will be handled immediately by our office. Items valued over $500
will require notification of our insurance company and will take a little
longer.
Please note that we cannot be
responsible for the breakage or damage for instance of something like a
shelf or picture that is not properly secured to the wall and falls after a
result of our dusting it.
We can give you an approximate estimate over the phone as to what we would
charge to clean your home based on its size. If this ball park figure
seems to fit your budget we would then set an appointment to visit in
your home so we can more formally introduce our company to you. At this
visit if you decide to use our services we will have you give us a tour
of the areas of your home you wish to have us clean so we can customize
a cleaning plan for your needs.
Jiffy Maid gladly accepts the following forms of payment: Cash or Cheque.
Payment is due at the time of service. A $20.00 fee is applied to all
returned cheques.
Fees are based on the size and condition of your home. For an average
sized three bedroom, two bath home the cost will be approximately $58 to
$78.
We supply everything necessary to clean your home including cleaning agents,
cleaning cloths and vacuum cleaner. The only exception would be those
customers who want a special product used that we don't carry.
Jiffy Maid must be able to access your home to provide services. There
are two choices:
1) The most convenient - You may leave a key on file in our key safe.
2) You may meet the cleaner. If you wish to wait for your cleaning team
to give them access into your home, please realize that we can give arrival
windows of about 4 hours, such as 9 am -1:00 pm or 11am - 3:00 pm. Many
things can affect our schedules, such as cancellations, lockouts or customers
adding services. We want to save you time, not make you waste it waiting
for us to arrive. Leaving a key at the Jiffy Maid office is the most efficient
way for you to provide the cleaning team access to your home.
Your key is coded as soon as it enters the office. It will be stored in
a locked key storage box to which only Jiffy Maid management has access.
The day of your scheduled cleaning, your key is made ready for the cleaning
team that services your home. At the end of the day, the team leader returns
all keys to the management who then places them back into the secured
storage box.
Generally, our cleaners work in teams of two. When more than one person
is at the job, the quoted time -- which was given in man hours -- is lessened
by the number of people. For example, if you were scheduled for a two-hour
service and two service providers are assigned to your job, the cleaning
should be completed in one hour or two man-hours.
We make every effort to send the same cleaning team each time. Occasionally
there may be a change in a member of a cleaning team due to illness, day
off, vacation or they may no longer work for Jiffy Maid. Therefore, it
is not possible for us to guarantee the same team for each cleaning. In
the event of such an occurrence, Jiffy Maid will find a replacement. Jiffy
Maid provides an extensive training program to each of our employees to
ensure consistent cleaning techniques throughout our staff.
All cleaners attend "Jiffy Maid University" prior to entering
your home. Jiffy Maid University includes orientation to our company,
a session on cleaning, and video training on speed cleaning. Employees
are then assigned to trainers who supervise them on their first several
cleanings. After a formal review with the trainer and management, the
cleaner is then assigned to a team.
In order to give you the greatest value, we ask that you take a few minutes
the evening before to pick up any clothing, toys and other household items
that might be laying around as this would be time consuming for the cleaning
team to do and more costly for you.
If it is necessary to cancel/skip your regular cleaning day, Jiffy Maid
merely requires a 48-hour notice so that we can make the appropriate changes
in our schedules.
No. We don't believe giving out our customers names and telephone numbers
is an appropriate way to do business. We consider that confidential information
and we don't share it with anyone.
If your scheduled cleaning falls on a holiday Jiffy Maid observes, we
will be sure to contact you to attempt to reschedule your cleaning.
Since cleaning is a very personalized and subjective service, we leave
a Communication Card after each cleaning for your feedback. In addition,
you may call our office directly to let us know how things went -- good
or bad. This feedback is essential to serve you better, to correct any
problems and to praise those cleaning teams who meet and exceed Jiffy
Maid's expectations.
By entering into a service agreement with Jiffy Maid, you agree not to
hire a present or past Jiffy Maid staff member introduced to you by Jiffy
Maid for any home-related service. If you do wish to employ such a staff
member, our referral fee is $1,500.
If you choose to use our services we fill out a Client
Information Sheet / Service Agreement which requires your signature.
This agreement in no way commits you to any specific length of use of
our service as we know that we must earn your continued patronage on each
visit. So you may cancel our service at any time.
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